Beginner Level:

•Arabic alphabet and basic reading

•Simple vocabulary and phrases

•Basic grammar foundations

•Introduction to Arabic script

Intermediate Level:

•Quranic Arabic comprehension

•Classical Arabic grammar (Nahw and Sarf)

•Reading Islamic texts with understanding

•Expanded vocabulary for Islamic contexts

Advanced Level:

•Fluent reading of classical Islamic texts

•Advanced grammar and rhetoric

•Arabic literature and poetry

•Scholarly Arabic for Islamic research

Quran Recitation:

•Proper pronunciation and articulation

•Basic to advanced Tajweed rules

•Learn Different Quran Qira'at.

•Makharij (letter pronunciation points)

•Sifaat (characteristics of letters)

•Beautiful recitation techniques

Quran Memorization (Hifz):

•Structured memorization programs

•Learn with chosen Quran Qira'ah.

•Revision techniques and schedules

•Memory retention strategies

•Progress tracking and assessment

•Ijazah preparation for advanced students

Quran Understanding:

•Basic Tafsir (interpretation)

•Word-by-word translation

•Thematic studies of Quranic chapters

•Context and historical background

•Application of Quranic teachings

•Fiqh: Islamic jurisprudence and practical law

•Hadith: Prophetic traditions and their study

•Seerah: Biography of Prophet Muhammad (PBUH)

•Aqeedah: Islamic creed and theology

•Islamic History: Early Islamic period to modern times

•Akhlaq: Islamic ethics and moral character

•Tafsir: Quranic interpretation and commentary

Tarbiyah is Islamic character development that includes:

•Spiritual purification and growth

•Developing Islamic moral character

•Practical application of Islamic teachings

•Building strong relationship with Allah

•Community responsibility and service

•Personal development through Islamic principles

We offer comprehensive Islamic education including:

•Quran Studies: Recitation, Memorization (Hifz), Tajweed, Tafsir

•Arabic Language: Classical Arabic, Quranic Arabic, Modern Standard Arabic

•Islamic Studies: Fiqh, Hadith, Seerah, Aqeedah, Islamic History

•Tarbiyah: Islamic character development and spiritual growth

•Anasheed: Islamic Anasheed

•Maqamat: Melodic modes for Quranic recitation

•Azan: Proper Prayer call instruction

1.Use our search filters to specify your subject (Quran, Arabic, Islamic Studies)

2.Filter by teacher's Islamic credentials (Ijazah, Islamic university degrees)

3.Check teacher reviews and student feedback

4.Review teacher's specializations and teaching methodology

5.Book a free trial lesson to assess compatibility

6.Consider time-zone compatibility for regular lessons

Trial lessons are 15-minute introductory sessions that are free of cost. They allow you to:

•Meet your potential Islamic teacher

•Assess their teaching style and Islamic knowledge

•Discuss your learning goals and expectations

•Test the technical setup (Zoom connection, audio/video quality)

•Decide if the teacher is the right fit for your Islamic education journey

1.Browse teachers and select one that matches your needs

2.Click "Book Free Trial" on their profile

3.Choose an available time slot from their calendar

4.Confirm your booking

5.Use our platform and connect directly through Zoom.

6.Join the lesson at the scheduled time using a computer (required)

After a successful trial lesson:

1.Choose a subscription plan or individual lesson package

2.Make payment through our secure system

3.Access the teacher's calendar to book lessons

4.Select times that work around prayer times and your schedule

5.Join Zoom meeting through our platform for each lesson.

6.Join lessons using a computer (mobile devices are supported for lessons, but it's preferable to use computer for better learning experience)

Yes, absolutely! We understand that finding the right Islamic teacher is crucial for your learning journey. You can:

•Try trial lessons with multiple teachers before committing

•Request a teacher change at any time

•Get assistance from our support team to find a better match

•Transfer remaining lesson credits to a new teacher

If your Islamic teacher is absent or more than 10 minutes late:

1.Contact our support team immediately

2.We'll attempt to reach your teacher

3.If the teacher cannot attend, we'll reschedule at no cost

4.You may receive a free makeup lesson as compensation

5.Repeated absences may result in teacher replacement options

Teachers provide regular progress reports on your Quran memorization, Arabic skills, etc.

•You can access lesson history and notes in your student dashboard

•Request certificates upon completing specific Islamic courses

•Track your Quran memorization progress with your Teacher

•Receive feedback on your Arabic pronunciation and Islamic knowledge

Yes, teachers and students can see the scheduled lessons as per their time zones, simplifying the problem for teachers and students located in different time zones. They can go to "Settings" and select their "Time Zone".

We require Islamic teachers to have:

•Islamic Education Background: Degree from recognized Islamic institution or equivalent

•Ijazah: Certification in Quran recitation or Islamic studies (preferred)

•Teaching Experience: Minimum 2 years of Islamic education experience

•Language Proficiency: Fluency in Arabic and/or English

•Technical Setup: Computer with reliable internet and Zoom capability

•Background Check: Clean background verification for child safety

1.Click "Apply to Teach" on our homepage

2.Complete the detailed application form

3.Upload your Islamic credentials and certificates

4.Provide teaching experience documentation

5.Record a sample teaching video (3-5 minutes)

6.Pass our Islamic knowledge assessment

7.Complete background verification process

8.Attend orientation session about our platform

You can teach any Islamic subject you're qualified for:

•Quran recitation, memorization, and Tajweed

•Arabic language (Classical, Quranic, Modern Standard)

•Islamic Studies (Fiqh, Hadith, Seerah, Aqeedah)

•Tarbiyah and Islamic character development

•Islamic Anasheed

•Maqamat for Quranic recitation

•Azan and Islamic prayer practices

MANDATORY COMPUTER REQUIREMENTS:

•Desktop or laptop computer (tablets and mobile phones NOT allowed for teaching)

•Windows 10/11 or macOS 10.14 or newer

•Minimum 8GB RAM (16GB recommended)

•Stable internet connection (minimum 10 Mbps upload/download)

•HD webcam (1080p recommended)

•High-quality headset or microphone

•Zoom application installed and updated

•Quiet, well-lit teaching environment, with Ihsan Marketplace background on Zoom.

Computer-only teaching ensures:

•Better screen sharing capabilities for Islamic texts and materials

•Superior audio/video quality for Quran recitation feedback

•Ability to use digital Islamic teaching tools effectively

•Professional teaching environment

•Reliable Zoom performance for uninterrupted lessons

•Better multitasking for lesson materials and student interaction

1.Access your teacher dashboard

2.Set your weekly availability considering prayer times

3.Block out time for Islamic holidays and religious observances

4.Set competitive pricing based on your qualifications and experience

5.Ensure minimum session price of $5 (platform requirement)

6.Offer different rates for different subjects (Quran vs Arabic vs Islamic Studies)

7.Update availability regularly to maintain active status

•Payments are processed monthly via bank transfer or PayPal payout

•You earn 75% of lesson fees (platform takes 25% commission)

•Minimum payout threshold is $50

•Payment includes completed lessons only

•Detailed earnings reports available in your dashboard

•Tax documentation provided for income reporting

If a student is more than 15 minutes late without notice:

•Mark the lesson as "student no-show" in your dashboard

•You'll still receive full payment for the scheduled lesson

•The lesson counts as completed in your statistics

•Students are charged for no-show lessons

•Repeated no-shows may result in student account review

A: Your introduction video must meet several important requirements to ensure the best experience for potential students:

Platform Requirements

The video URL must be a public or unlisted YouTube video link. Videos hosted on other platforms such as Vimeo, or cloud storage services like Google Drive or Dropbox, are not supported.
Content Structure (Based on Industry Best Practices)

Your introduction video should follow this recommended structure:

1. Introduction (15-20 seconds)
- State your first name only (for privacy reasons)
- Mention where you are from and currently located
- Specify what Islamic subjects you teach
- List the languages you speak fluently

2. Teaching Experience & Skills (30-50 seconds)
- Describe your Islamic education qualifications and teaching experience - Explain your teaching methodology and approach
- Mention what students can expect in your lessons
- Highlight your specializations (e.g., Quranic studies, Arabic language, Islamic history)
- Describe materials and activities you use during lessons

3. Motivational Closing (15-25 seconds)
- Encourage students to book a trial lesson
- Thank viewers for watching - End with an inspiring message about Islamic learning

Language Requirements:
The video must be recorded in English and Arabic, and you should also include any other languages you speak fluently. This demonstrates your language capabilities to our diverse, global student community.
Technical Requirements

✅ DO: - Record in horizontal mode (landscape orientation)
- Position camera at eye level
- Create a video between 2-3 minutes long (recommended duration)
- Record during the day for good lighting, or use proper lighting equipment
- Keep your background tidy, neutral, and professional
- Record in a quiet environment with no background noise
- Use a microphone or headphones with built-in mic for clear audio
- Ensure the camera doesn’t shake
- use a tripod or stable surface
- Make sure your face is fully visible throughout the video
- Dress professionally and maintain Islamic modesty standards

❌ DO NOT:
- Record in vertical mode
- Include background noise or distractions
- Position yourself too far from the camera
- Mention your surname or personal contact details
- Use frames, borders, or filters
- Show other people in the video
- Include slideshows, presentations, or demo lessons
- Add logos or external links
- Use the word “Ihsan Marketplace” in your YouTube channel name
Professional Standards

Remember that this video represents you to potential students worldwide from our Islamic education community. Your video should reflect the high educational and spiritual standards expected of Islamic educators.

Video Upload Guidelines:
• Upload your video to YouTube with privacy settings set to “Public” or “Unlisted”
• Ensure “Allow embedding” is enabled in YouTube’s advanced settings
• Do not include personal websites, full names, social media, or contact details in your channel
• Copy the YouTube URL and paste it into your Ihsan Marketplace profile

Additional Tips for Success:
• Smile and be welcoming - this helps potential students feel comfortable
• Show your personality while maintaining professionalism
• Speak clearly in each language you demonstrate
• Take a test shot first to check audio, lighting, and framing
• Review your final video before uploading to ensure quality

MINIMUM/PREFERABLE REQUIREMENTS:

•Processor: Intel i5 or AMD Ryzen 5 (2.0GHz or higher)

•RAM: 8GB minimum, 16GB recommended

•Storage: 256GB SSD or larger

•Operating System: Windows 10/11 or macOS 10.14+

•Internet: 10 Mbps upload/download minimum

•Camera: HD webcam (720p minimum, 1080p recommended)

•Audio: Noise-canceling headset or high-quality microphone

•Display: 1920x1080 resolution minimum

•Zoom account (free account acceptable)

•Screen sharing capabilities enabled

•Audio/video permissions granted

•Stable internet connection throughout lessons

•Backup internet connection recommended (mobile hotspot)

Students can use mobile devices for:

•Browsing teachers and booking lessons

•Messaging teachers

•Accessing lesson materials

•Watching recorded lessons

However, for live lessons, we strongly recommend computers for:

•Better screen visibility of Islamic texts

•Superior audio quality for Quran recitation

•More stable Zoom connection

•Better interaction with teaching materials

MINIMUM REQUIREMENTS:

•Download: 10 Mbps

•Upload: 5 Mbps

•Latency: Under 100ms

•Stability: Consistent connection without frequent drops

RECOMMENDED:

•Download: 25 Mbps or higher

•Upload: 10 Mbps or higher

•Wired connection preferred over WiFi

•Backup connection available (mobile hotspot)

1. Do a one time configuration for Zoom to be able to use it

2.Test your camera and microphone quality

3.Check internet speed using speedtest.net

4.Practice screen sharing with Islamic teaching materials

5.Ensure good lighting on your face

6.Test audio clarity for Quran recitation

7.Join our technical orientation session

8.Complete a practice lesson with our team

Lesson prices vary by:

•Teacher's qualifications and experience

•Subject complexity (Quran memorization vs basic Arabic)

•Lesson duration (30, 45 minutes)

•Package size (single lessons vs monthly subscriptions)

Platform Requirements:

•Minimum session price: $5 (all lessons must meet this minimum)

•Stripe: Credit/Debit Cards (Visa, Mastercard, American Express)

•PayPal

•Bank ACH payments

Yes, we offer flexible payment options:

•
Pay-per-lesson (most expensive per lesson)

•Weekly packages

•Monthly subscriptions (better value)

•Trial lessons: Always free, no refund needed

•Unused lessons: Full refund within 30 days

•Completed lessons: No refunds for attended lessons

•Teacher issues: Full refund if teacher doesn't meet standards

•Technical problems: Makeup lesson or refund if we can't resolve

•Emergency situations: Case-by-case review for special circumstance

1.Log into your student account

2.Go to your teacher's profile or dashboard

3.Click "Schedule Lesson"

4.Choose from available time slots

5.Consider prayer times and your time-zone

6.Confirm the booking

7.Receive Zoom meeting link via email

8.Add to your calendar with reminder

Life happens, and we understand you may need to reschedule your

Islamic education lessons. Here's how to do it properly:

Rescheduling Process:

STEP 1: Access Your Lesson

1.Go to your Student Dashboard

2.Find the lesson you want to reschedule in your "Scheduled Lessons" section

3.Click the down arrow or reschedule icon next to the lesson

STEP 2: Select New Time

1.Your teacher's availability calendar will pop up

2.Green time slots indicate teacher availability

3.Select a new time that works for both you and considers prayer times

4.Consider time-zone differences if you're in different locations

STEP 3: Provide Reason

1.REQUIRED: Write a brief explanation in the "Reschedule Reason" box

2.Be respectful and honest about why you need to reschedule

3.Examples: "Family emergency", "Work conflict", "Illness", "Prayer time conflict"

STEP 4: Confirm

1.Review your new lesson time carefully
2.Click "Confirm Reschedule"
3.Both you and your teacher will receive email notifications
4.The lesson will appear in your dashboard with the new time

Rescheduling Policies:

FREE RESCHEDULING:
•24+ hours notice: No fees, full flexibility
•Islamic holidays: Always free to reschedule
•Prayer time conflicts: Free rescheduling available
•Teacher-initiated: Always free for students

LIMITED RESCHEDULING:

•12-24 hours notice: May incur small fee (teacher dependent)
•Less than 12 hours: Subject to teacher's individual policy
•Emergency situations: Contact support for assistance

AUTOMATIC NOTIFICATIONS:

•Email confirmation of new lesson time
•Calendar integration (Google Calendar, Outlook)
•SMS reminder 10 minutes before new lesson time
•Teacher notification of schedule change

Best Practices:

•Plan around prayer times when initially scheduling
•Consider Islamic holidays and observances
•Communicate early if you foresee scheduling conflicts
•Be respectful of your teacher's time and availability
•Maintain consistency for better learning progress

•Up to 10 minutes: Lesson continues with reduced time

•10-15 minutes: Teacher may choose to continue or reschedule

•15+ minutes: Lesson may be marked as no-show

•Repeated lateness: May affect future booking privileges

•Technical issues: Contact support immediately for assistance

•We will inform all users once recording is available.

•Student recording: Allowed with teacher permission

•Teacher recording: For review and improvement purposes

•Platform recording: May be recorded for quality assurance

•Privacy protection: Recordings are private and secure

•Sharing restrictions: Cannot share recordings without consent

•Platform recoding access: Our team will be able to access or request recoding for service monitoring and improvements.

If you need to cancel a lesson with your Islamic teacher, here are your options and the process:

When to Cancel vs Reschedule:

•Cancel: When you no longer want the lesson with that teacher
•Reschedule: When you want the lesson at a different time
•Consider: Islamic education benefits from consistency - try rescheduling first

Cancellation Options & Refund Policy:

OPTION 1: Cancellation 24+ Hours Before Lesson

•Refund: 100% refund in Ihsan Marketplace credits
•Process: Automatic refund to your wallet
•Timeline: Credits available immediately

OPTION 2: Scheduled Lesson Cancellation

1.Go to your Student Dashboard
2.Find the lesson you want to cancel
3.Click the "X" (cancel) icon next to the lesson
4.Explain your reason for canceling in the pop-up
5.Click "Confirm Cancellation"

OPTION 3: Cancellation Less Than 24 Hours Before

•Refund: 50% refund in Ihsan Marketplace credits
•Reason: Teacher compensation for short notice
•Process: Automatic partial refund to your wallet

OPTION 4: Unscheduled Lesson Cancellation

•Process: Must first schedule the lesson, then cancel it
•Reason: System requires scheduled time to process cancellation
•Refund: Based on timing of cancellation after scheduling

Step-by-Step Cancellation Process:

FOR SCHEDULED LESSONS:

1.Access Dashboard: Go to your student dashboard
2.Find Lesson: Locate the lesson in your "Scheduled Lessons"
3.Click Cancel: Click the "X" or cancel button
4.Provide Reason: Explain why you're canceling (required)
•Examples: "Schedule conflict", "No longer need lessons", "Switching teachers"
5.Confirm: Review and confirm your cancellation
6.Receive Confirmation: Get email confirmation and refund details

FOR UNSCHEDULED LESSONS:

1.Schedule First: Book the lesson for any available time
2.Immediately Cancel: Follow the cancellation process above
3.Receive Refund: Based on the 24-hour policy from scheduling time

Refund Information:

•All refunds are processed as Ihsan Marketplace credits
•Credits appear in your wallet immediately
•Use credits for future lessons with any teacher
•No cash refunds - credits only policy
•Credits don't expire - use them anytime

Special Circumstances:

•Teacher Issues: Full refund if teacher doesn't meet standards
•Technical Problems: Full refund if platform issues prevent lesson
•Emergency Situations: Contact support for case-by-case review
•Islamic Holidays: Free cancellation/rescheduling always available

Alternative to Cancellation:

•Try rescheduling if you just need a different time
•Communicate with teacher about any concerns first
•Contact support for mediation if there are issues
•Consider trial lessons with other teachers before canceling


•Emergency cancellation: Contact support with documentation

•Teacher cancellation: Full refund or free rescheduling

Pre-Lesson Requirements:

1.Computer Setup (MANDATORY for lessons):

•Desktop or laptop computer (tablets/mobile NOT allowed for lessons)

•Latest version of Zoom desktop application installed

•Stable internet connection (minimum 10 Mbps)

•HD webcam and quality microphone/headset

•Quiet, well-lit environment for learning

2.Islamic Learning Materials:

•Quran (physical or digital copy)

•Notebook for Arabic writing practice

•Any specific materials requested by your teacher

Step-by-Step Process to Join Your First Lesson:

BEFORE THE LESSON:

1.Go to your Student Dashboard

2.Find your scheduled lesson - lessons are arranged from nearest to furthest

3.Check lesson details and ensure you have the correct time (considering your time-zone)

4.Test your Zoom setup 15 minutes before the lesson

JOINING THE LESSON:

1.5 minutes before lesson time: Click on your lesson in the dashboard

2.When it's lesson time: Click the "Join Lesson" button or eye icon

3.If you see "Please wait for teacher": Be patient for 1-2 minutes while your Islamic teacher prepares

4.First-time Zoom setup (if needed):

•You'll be directed to download Zoom if not already installed

•Download and install Zoom desktop application

•DO NOT open Zoom directly - return to your lesson page

•Click "Join Lesson" again to be directed to Zoom automatically



IN THE ZOOM LESSON:

1.Enter your name when prompted (use your real name for Islamic education)

2.Choose audio connection: "Computer Audio" or "Phone Audio"

3.Allow microphone access so your teacher can hear your Quran recitation

4.Enable camera (recommended for better interaction)

5.Unmute when speaking - your teacher needs to hear your pronunciation

6.Greet with Islamic salutations: "Assalamu Alaikum" when you join

What to Expect in Your First Lesson:

•Islamic greetings and introductions

•Assessment of your current level (Quran reading, Arabic knowledge, etc.)

•Discussion of learning goals and Islamic education objectives

•Brief teaching demonstration of the subject you're learning

•Technical setup verification for future lessons

•Q&A about Islamic learning methodology

•Scheduling discussion for regular lessons

Technical Troubleshooting:

•Can't connect to Zoom? Check internet connection and restart Zoom app

•Audio issues? Use headphones and check microphone permissions

•Video problems? Ensure good lighting and camera permissions

•Still having issues? Contact our technical support immediately

Islamic Etiquette During Lessons:

•Dress modestly and appropriately for video lessons

•Choose a quiet location free from distractions

•Have Wudu (ablution) when handling Quran or Islamic texts

•show respect to your Islamic teacher with proper Adab

•Be punctual - Islamic education values time management

While rare, sometimes Islamic teachers may have personal or technical issues that prevent them from attending your lesson.

Here's how to handle this situation:

Immediate Actions During Lesson Time:

IF TEACHER DOESN'T SHOW UP:

1.Wait 10 minutes past the scheduled lesson time
2.Check your internet connection and Zoom setup
3.Try rejoining the Zoom meeting in case of technical issues
4.Send a message to your teacher through the platform
5.Contact support if teacher still doesn't appear after 15 minutes

Reporting Process (1+ Hours After Missed Lesson):

STEP 1: Access Your Dashboard

1.Go to your Student Dashboard
2.Select "Lessons" from the menu
3.Choose "All Lessons" to see your lesson history

STEP 2: Find the Missed Lesson

1.Look for the lesson marked as "Lesson Time Passed"
2.The lesson status will indicate it occurred but wasn't attended
3.Click on the "Report an Issue" icon (usually a flag or warning symbol)

STEP 3: Report the Issue

1.Check the box next to "Teacher was absent"
2.If applicable, also report any technical difficulties you experienced
3.Add comments about what happened:
•"Teacher didn't join the Zoom meeting"
•"Waited 15 minutes but teacher never appeared"
•"No communication from teacher about absence"

STEP 4: Submit Report

1.Review your report for accuracy
2.Click "Send Report"
3.Receive confirmation that your report was submitted
4.Automatic notification sent to teacher and support team
What Happens Next:

IMMEDIATE RESPONSE:

•Automatic refund or lesson credit issued to your account
•Support team notification for investigation
•Teacher accountability process initiated
•Alternative lesson options provided if needed

PLATFORM INVESTIGATION:

•Teacher contacted within 24 hours for explanation
•Pattern analysis if teacher has multiple absences
•Account review and potential restrictions for repeat offenders
•Student compensation ensured for missed learning time

YOUR OPTIONS:

1.Automatic rescheduling with the same teacher (if acceptable)
2.Full refund in Ihsan Marketplace credits
3.Teacher replacement if you prefer a different instructor
4.Bonus lesson as compensation for inconvenience

Prevention & Communication:

TEACHER ACCOUNTABILITY:

•Professional standards maintained for all Islamic educators
•Reliability tracking for each teacher's attendance record
•Student feedback considered in teacher evaluations
•Continuous monitoring of teacher performance

EMERGENCY SITUATIONS:

•Teachers required to notify platform of emergencies
•Advance notice provided to students when possible
•Automatic rescheduling offered for teacher emergencies
•Makeup lessons scheduled at student's convenience

If You Can't Resolve the Issue:

ESCALATION PROCESS:

1.Email support: support@ihsanmarketplace.com
2.Include details: Lesson date, time, teacher name, and issue description
3.Attach screenshots if helpful for documentation
4.Response time: Within 24 hours for missed lesson reports
5.Resolution guarantee: Full satisfaction or full refund

EMERGENCY CONTACT:

•During lesson hours: Use live chat for immediate assistance
•Phone support: 1-877-33-IHSAN (44726)
•WhatsApp: Available for urgent technical issues
•Response time: Within 15 minutes during business hours

Learning Continuity:

•Substitute teachers available for urgent learning needs
•Makeup sessions scheduled at your convenience
•Learning materials provided to continue studies independently
•Progress tracking maintained despite missed lessons

Life situations can sometimes prevent you from attending your Islamic education lesson. Here's how to handle this situation professionally and in accordance with Islamic values:

Prevention is Best:

If you know in advance that you cannot attend your lesson, always try to:
•Reschedule the lesson (if more than 12 hours away)
•Cancel the lesson (following our cancellation policy)
•Communicate with your teacher as early as possible

Understanding the Policy:

•Teachers are compensated for lessons you miss without notice
•No automatic refunds for student no-shows
•Teacher discretion applies for exceptional circumstances
•Islamic consideration given for genuine emergencies

Step-by-Step Process to Appeal:

STEP 1: Access Your Dashboard

1.Go to your Student Dashboard
2.Navigate to your "Lessons" section
3.Use the navigation arrows to browse your lesson history

STEP 2: Locate Your Missed Lesson

1.Find the missed lesson in your lesson list
2.Check "Completed" section if your teacher attended
3.Check "All" section if teacher also didn't attend
4.Identify the correct lesson by date and time

STEP 3: Report the Issue

1.Click the arrow next to your missed lesson
2.Select "Report an Issue to Teacher"
3.Check the box next to "Student was absent"
4.Add technical difficulties if applicable (internet, power outage, etc.)

STEP 4: Provide Explanation

1.Write detailed comments about what prevented your attendance
2.Be honest and respectful in your explanation
3.Include Islamic context if relevant (family emergency, illness, etc.)
4.Show accountability for the missed lesson

STEP 5: Submit Appeal

1.Review your message for clarity and respect
2.Click "Send" to submit your appeal
3.Wait for teacher response (usually within 24-48 hours)
4.Accept the teacher's decision gracefully

Valid Reasons for Appeals:

EMERGENCY SITUATIONS:

•Medical emergencies (yourself or family)
•Family crises requiring immediate attention
•Natural disasters or severe weather
•Power outages or internet service failures
•Transportation emergencies

TECHNICAL ISSUES:

•Internet connection failures beyond your control
•Computer hardware malfunctions
•Zoom service outages
•Power outages in your area
•ISP service interruptions

ISLAMIC CONSIDERATIONS:

•Family Islamic obligations that arose unexpectedly
•Community Islamic emergencies requiring assistance
•Sudden illness preventing proper participation
•Unexpected Islamic events in the community

What Teachers May Offer:

POSSIBLE OUTCOMES:

•Complete refund in exceptional circumstances
•Partial refund (50%) for valid technical issues
•Free makeup lesson at teacher's discretion
•Rescheduling credit for future use
•No refund if reason doesn't meet criteria

TEACHER DISCRETION FACTORS:

•Your attendance history with that teacher
•Validity of the reason provided
•Advance notice given (even if last minute)
•Respectful communication in your appeal
•Previous missed lessons and patterns

Islamic Etiquette in Appeals:

PROPER ADAB:

•Take responsibility for missing the lesson
•Show gratitude for the teacher's time and preparation
•Be honest about the circumstances
•Accept the decision with grace and patience
•Maintain respectful tone throughout communication

EXAMPLE APPEAL MESSAGE:
"Assalamu Alaikum, respected teacher. I sincerely apologize for missing our Quran lesson today. I had a family medical emergency that required immediate attention. I understand this caused inconvenience and I take full responsibility. I greatly value our lessons and hope you might consider a makeup session. Jazakallahu khairan for your understanding. Barakallahu feeki."

Building Good Relationships:

BEST PRACTICES:

•Maintain excellent attendance to build trust
•Communicate proactively about potential conflicts
•Show appreciation for your teacher's flexibility
•Be punctual for all scheduled lessons
•Prepare well to show respect for the teacher's time

LONG-TERM BENEFITS:

•Teachers remember students who communicate well
•Better flexibility offered to reliable students
•Stronger learning relationships built on mutual respect
•Islamic character development through proper conduct
•Community reputation as a respectful student

Prevention Strategies:

PLANNING AHEAD:

•Schedule lessons around known commitments
•Consider prayer times and Islamic obligations
•Plan for Islamic holidays and family events
•Have backup internet options available
•Maintain reliable technology setup

COMMUNICATION HABITS:

•Check schedule regularly for upcoming lessons
•Set multiple reminders for lesson times
•Inform teacher of potential conflicts early
•Maintain emergency contact methods
•Update availability promptly when changes occur

Important Reminders:

POLICY UNDERSTANDING:

•No guaranteed refunds for student missed lessons
•Teacher compensation is protected for their time
•Appeals are requests not demands for refunds
•Islamic values guide all interactions
•Professional standards maintained throughout

ACCOUNTABILITY:

•Students responsible for attending scheduled lessons
•Teachers protected from student no-shows
•Platform maintains fair policies for all users
•Islamic education requires commitment and consistency
•Mutual respect essential for successful learning

Support Available:

IF YOU NEED HELP:

•Contact support if teacher doesn't respond to appeal
•Mediation available for disputes
•Technical support for recurring technical issues
•Scheduling assistance for complex situations
•Islamic guidance for community-related conflicts

CONTACT INFORMATION:

•Email: support@ihsanmarketplace.com
•Phone: 1-877-33-IHSAN (44726)
•Live Chat: Available 24/7 on platform
•Response Time: Within 24 hours for missed lesson appeals

Remember: Islamic education is a journey that requires commitment, consistency, and mutual respect between student and teacher. While life circumstances can sometimes interfere, maintaining good communication and showing proper Islamic adab in all interactions helps build strong learning relationships that benefit your Islamic education journey.

Our platform maintains Islamic values and requires:

•Respectful communication following Islamic etiquette

•Appropriate dress code during video lessons

• For Teachers, Use always Ihsan Marketplace Zoom background

•No inappropriate content or behavior

•Respect for prayer times and religious observances

•Constructive feedback and reviews

•Protection of children and vulnerable learners

•Rigorous vetting process for Islamic credentials

•Background checks for child safety

•Regular performance monitoring

•Student feedback and rating system

•Continuous professional development requirements

•Islamic knowledge assessments

•Teaching methodology evaluation

•All teachers undergo background verification

•Parental consent required for students under 18

•Monitored lessons for child safety

•Reporting system for inappropriate behavior

•Islamic guidelines for teacher-student interaction

•Safe learning environment protocols

•Emergency contact procedures

1.Direct communication between parties encouraged

2.Mediation through our support team

3.Review of lesson recordings if available

4.Islamic principles of justice and fairness applied

5.Escalation to senior management if needed

6.Refunds or credits as appropriate

7.Account restrictions for policy violations

Immediate Steps:

1.Check your internet connection

2.Restart your Zoom application

3.Try joining via web browser as backup

4.Contact your teacher via platform messaging

5.Contact our technical support immediately

Prevention:

•Test your setup before each lesson

•Keep Zoom application updated

•Have backup internet connection ready

•Join 5 minutes early to resolve issues

Audio Issues:

•Use a high-quality headset or microphone

•Ensure quiet environment

•Check microphone permissions in Zoom

•Test audio levels before lessons

•Consider noise-canceling equipment

Video Issues:

•Ensure good lighting on your face

•Position camera at eye level

•Use HD webcam (1080p recommended)

•Check video settings in Zoom

•Ensure stable internet connection

•Verify your payment method is valid and has sufficient funds

•Check if your bank allows international transactions

•Try an alternative payment method

•Contact our billing support team: support@ihsanmarketplace.com

•Consider using PayPal as an alternative

•Check for any browser or security software blocking payments

1.Wait 10 minutes past scheduled time

2.Send a message to your teacher through the platform

3.Contact our support team immediately

4.We'll attempt to reach your teacher

5.If teacher is unavailable, we'll offer:

•Free rescheduling

•Substitute teacher if available

•Full refund for the lesson

•Compensation for inconvenience

Absolutely! We want you to have the best Islamic education experience:

1.Try communicating your concerns with your teacher first

2.Contact our support team for mediation

3.Request a teacher change through your dashboard

4.We'll help you find a better match

5.Transfer remaining lesson credits to new teacher

6.No penalty for teacher changes

1.Document the incident with details

2.Report immediately through our platform

3.Contact our safety team directly

4.Provide any evidence (screenshots, recordings)

5.We investigate all reports promptly

6.Appropriate action taken to ensure safety

7.Follow-up provided on resolution

Email Support: support@ihsanmarketplace.com

•Phone: 1-877-33-IHSAN (44726)

•Live Chat: Available 24/7 on our website

•WhatsApp: To Be Announced

•Office Hours: Monday-Sunday, 9 AM - 6 PM EST

For urgent safety concerns or technical issues during lessons:

•Emergency Hotline: 1-877-33-IHSAN (44726)

•Emergency Email: support@ihsanmarketplace.com

•Response Time: Within 15 minutes during business hours